MAKING A RESERVATION & PAYMENT: You can reserve your cabin directly through our website. Just choose your desired cabin, input your dates, click "Book Now," and provide your contact and billing details. Upon booking, a 51% deposit is due, and the remaining 49% is due 30 days prior to check-in. The card on file will be automatically charged for both payments.

CANCELLATION POLICY: 100% refund of amount paid if you cancel at least 30 days before check-in. If you cancel less than 30 days before check-in, all monies paid are forfeited.

MODIFYING RESERVATION DATES: To add additional nights to your stay, please contact our office for availability and approval. Shortening a reservation is not permitted within 30 days of check-in, and no refunds or credits will be issued for early departures or unused nights.

AGE REQUIREMENT: You must be 21 years old to book. Any group found to be underage will have their reservation cancelled. No refunds will be given.

CHECK-IN: Check-in begins at 4pm. We will make every effort to see that your cabin is ready.

CHECK-OUT: Check-out is at 10am. We encourage you to check out on time since cleaners must go through the cabin before the next group checks in.

INSECTS: Each property is treated by a licensed pest control company on a regular/monthly basis. It is not uncommon to find bees, lady bugs, spiders, and other insects in and around the cabins, as they seek the warmth inside. Please understand you are in the mountains, and you may occasionally have "uninvited guests." Refunds will not be given for visits from these "uninvited guests."

PETS: If your cabin DOES NOT allow pets, there will be no exceptions. Any guest found with a pet will be evicted immediately and NO REFUND given. If we find evidence after the fact that you had a pet with you, your credit card will be charged a minimum of $250.00.

SMOKING: Our cabins are all NON-SMOKING. A minimum of $100.00 will be charged for additional cleaning and fumigation in the event that evidence of smoking is found in a property. (Smoking is allowed at decks)

FIREPLACE: Fireplaces are closed from April 1st through October 15th. You will be charged an excessive cleaning fee if you use it during that time. Please do not touch the logs in gas fireplaces as you will be held responsible for the cost of resetting them. Do not burn anything in a gas fireplace as you will be subject to the $100 excessive cleaning fee and the cost of repairs. We want you to enjoy your vacation, but please respect the fact that you are staying in someone else's home. Firewood, kindling, and starter logs are not provided. DO NOT DISPOSE OF HOT ASHES IN THE TRASH OR ANYWHERE ON THE GROUND. Please do not leave the property with a fire still burning or with hot embers in the fireplace. Doing so is an extreme fire hazard.

LOST & FOUND: We are not responsible for any items left in the property.

DAMAGE POLICY: You will be responsible for any damage to the rental property caused by you or your party during your stay.

TRAVEL INSURANCE: We strongly recommend that guests secure their own travel insurance to protect against unforeseen circumstances that may impact their stay. No refunds will be given for cancellations, trip interruptions, or early departures. Travel insurance can help cover non-refundable expenses in cases such as illness, injury, flight delays, mandatory evacuations, or other unexpected events. Guests should review policy details carefully and choose coverage that best suits their needs.

LIABILITY WAIVER/HOLD HARMLESS AGREEMENT: I understand and agree that neither the property owner, nor My Stay Trips, are liable for any "bodily injury or death" caused as a result of your stay at this rental property. We reserve the right to enter any property, at any time, for any reason whatsoever. Furthermore, I understand and agree that all properties are privately owned. My Stay Trips and/or the property owners will not be responsible for accidents or injury on the property of any kind. I understand and agree that My Stay Trips will not be held responsible for lost, stolen or damaged items while you are staying with our company. However, if you or anyone in your party damages or removes property from the premises, you will be held responsible. I understand My Stay Trips reserve the right to refuse service to anyone for any reason whatsoever.

LEGAL JURISDICTION: Any lawsuit, action, or legal proceeding seeking to enforce any provision of, or based on, any matter arising out of or in connection with this agreement must be brought in any federal or state court located in Sevier County, Tennessee. You are expressly consenting to and agreeing to the exclusive jurisdiction of such courts, and you are irrevocably waiving, to the fullest extent permitted by law, any objection to the venue as inconvenient of any such suit, action, or legal proceeding in any such court. By entering this agreement, you also are agreeing to and understand that this agreement shall be governed by and construed consistent with the substantive laws of the State of Tennessee.